Last updated: August 6, 2026
Thank you for shopping with Rosy Health & Fashion Inc. We want every customer to feel confident, informed, and cared for when purchasing from us.
This Return & Refund Policy explains when returns, exchanges, store credits, or refunds may be available for products purchased through our website.
1. General Policy
Because we sell health, wellness, personal care, hygiene, beauty, fashion, and accessory products, return eligibility depends on the type of item purchased and its condition.
For health, personal care, skincare, beauty, hygiene, intimate care, and consumable products, returns may be limited for safety, hygiene, and quality-control reasons.
Nothing in this Policy limits any mandatory rights you may have under applicable Canadian consumer protection laws.
2. Return Window
Eligible items may be returned within 14 days of delivery, provided they meet the conditions outlined in this Policy.
To request a return, please contact us at customerservices@rosyhf.com within 14 days of receiving your order.
Return requests submitted after this period may not be accepted.
3. Conditions for Eligible Returns
To be eligible for a return, the item must be:
- Unused, unopened, and in its original condition;
- In its original packaging, with all seals, tags, labels, accessories, manuals, and inserts intact;
- Accompanied by proof of purchase, such as an order number or receipt;
- Approved by Rosy Health & Fashion Inc. before being shipped back.
Items returned without prior authorization may not be accepted.
4. Items That Cannot Be Returned
For safety and hygiene reasons, the following items are final sale and cannot be returned or exchanged unless they arrive damaged, defective, or incorrect:
- Opened or used skincare products;
- Opened or used personal care products;
- Opened or used wellness products or supplements;
- Sanitary napkins, panty liners, intimate care, and hygiene products;
- Cosmetics, beauty products, and body care items once opened;
- Products with broken seals or damaged packaging;
- Gift cards, digital products, or downloadable items;
- Clearance, promotional, or final-sale items;
- Items damaged due to misuse, improper handling, or failure to follow instructions.
5. Fashion and Accessories
Fashion items and accessories may be eligible for return or exchange if they are:
- Unworn, unused, and unwashed;
- Free from stains, odours, makeup, deodorant marks, pet hair, or damage;
- Returned with all original tags, labels, packaging, and accessories;
- Not marked as final sale.
For hygiene reasons, earrings, hair accessories, undergarments, swimwear, and similar intimate items may be final sale unless defective or incorrect.
6. Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it arrives.
If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery at customerservices@rosyhf.com
Please include:
- Your order number;
- A clear description of the issue;
- Photos of the product;
- Photos of the packaging;
- Any relevant delivery or tracking information.
Once reviewed, we may offer a replacement, exchange, store credit, or refund, depending on the situation and product availability.
7. How to Request a Return
To request a return, email us at customerservices@rosyhf.com with:
- Your full name;
- Order number;
- Product name;
- Reason for return;
- Photos, if the product is damaged, defective, or incorrect.
We will review your request and provide return instructions if your item is eligible.
Please do not send products back until your return request has been approved.
8. Return Shipping Costs
Unless the return is due to our error, a damaged item, defective item, or incorrect product, customers are responsible for return shipping costs.
Original shipping fees are non-refundable unless required by law or unless the return is due to an error on our part.
We recommend using a trackable shipping service. Rosy Health & Fashion Inc. is not responsible for returned items that are lost, delayed, damaged, or not received.
9. Refunds
Once we receive and inspect your approved return, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method whenever possible.
Please allow 5 to 10 business days for the refund to be processed after approval. Your bank, credit card provider, or payment processor may require additional time to post the refund to your account.
10. Partial Refunds
Partial refunds may be issued in certain cases, including where:
- An item is returned with missing packaging or accessories;
- The product is not in its original condition;
- The item shows signs of handling beyond what is necessary to inspect it;
- Only part of the order is returned.
We reserve the right to refuse a refund if the item does not meet the return conditions in this Policy.
11. Exchanges
Exchanges may be available for eligible fashion items, accessories, or unopened products, depending on stock availability.
If the item you want is unavailable, we may offer a store credit or refund, where applicable.
For hygiene, safety, and quality-control reasons, opened health, wellness, skincare, beauty, intimate care, and hygiene products are not eligible for exchange unless defective, damaged, or incorrect.
12. Store Credit
In some cases, we may offer store credit instead of a refund, especially for approved returns outside the standard return window or where a direct exchange is not available.
Store credits are non-transferable and may be subject to expiration dates or additional terms, where permitted by law.
13. Order Cancellations
If you wish to cancel an order, please contact us as soon as possible at: customerservices@rosyhf.com
We will do our best to accommodate cancellation requests before the order has been processed or shipped. Once an order has been processed, packed, or shipped, it may no longer be possible to cancel it.
If the order has already shipped, the regular return process will apply.
14. Refused or Undeliverable Packages
If a package is refused, unclaimed, or returned to us because of an incorrect or incomplete address provided by the customer, we may deduct shipping fees, return shipping costs, and any applicable handling fees from the refund.
Additional fees may apply if the customer requests that the order be reshipped.
15. Sale, Promotional, and Bundle Items
Sale items, promotional items, discounted items, and bundle offers may be final sale unless otherwise stated.
If a bundle is returned, all items in the bundle must be returned together in eligible condition. If part of the bundle is missing, used, opened, or not eligible for return, the refund amount may be adjusted.
16. Product Sensitivities and Allergic Reactions
Customers are responsible for reviewing product ingredients, labels, warnings, and instructions before use.
Because individual sensitivities vary, we cannot guarantee that a product will be suitable for every customer. If irritation, discomfort, or an unexpected reaction occurs, discontinue use and consult a qualified healthcare professional.
Used or opened products are generally not eligible for return due to personal preference, sensitivity, scent, texture, or individual results, unless required by applicable law.
17. No Guarantee of Results
Results from health, wellness, skincare, beauty, and personal care products may vary from person to person.
A refund will not be issued solely because a product did not produce a specific expected result, unless otherwise required by applicable law or expressly guaranteed in writing by Rosy Health & Fashion Inc.
18. Changes to This Policy
We may update this Return & Refund Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date.
19. Contact Us
If you have questions about returns, exchanges, or refunds, please contact us:
Rosy Health & Fashion Inc.
Email: customerservices@rosyhf.com
Website: rosyhf.com/contact
