Last updated: August 6, 2026
Thank you for shopping with Rosy Health & Fashion Inc. We are committed to preparing and delivering your order with care, professionalism, and attention to detail.
This Shipping Policy explains how we process, ship, and deliver orders placed through our website.
1. Order Processing Time
Orders are usually processed within 2 to 5 business days after payment has been successfully received.
Business days are Monday to Friday, excluding weekends and statutory holidays.
During peak periods, promotional events, holidays, supplier delays, or high order volumes may result in longer processing times. If there is a significant delay in processing your order, we will make reasonable efforts to notify you.
2. Shipping Locations
We currently ship within Canada and worldwide.
Where available, we may also offer shipping to selected international destinations. International shipping availability may vary depending on the product, destination, carrier restrictions, customs requirements, and applicable laws.
If your location is not available at checkout, please contact us at : customerservices@rosyhf.com before placing your order.
3. Shipping Rates
Shipping fees are calculated and displayed at checkout before you complete your purchase.
Shipping rates may vary depending on:
- Your delivery address;
- Package weight and dimensions;
- Shipping method selected;
- Carrier rates;
- Order value;
- Applicable promotional offers.
Any applicable taxes, shipping fees, and order-related charges will be shown before payment is completed.
4. Delivery Timelines
Estimated delivery timelines depend on the shipping destination and selected delivery method.
Typical delivery estimates may include:
- Canada: approximately 3 to 10 business days after processing;
- Remote or rural areas: additional delivery time may apply;
- International orders, if available: delivery times vary by destination, customs processing, and carrier service.
Delivery timelines are estimates only and are not guaranteed unless expressly stated. Delays may occur due to weather, carrier issues, customs processing, labour disruptions, public holidays, high-volume periods, or circumstances beyond our control.
5. Order Confirmation and Tracking
After you place an order, you will receive an order confirmation email.
Once your order has been shipped, you may receive a shipping confirmation email with tracking information, if tracking is available for your selected shipping method.
Please allow up to 48 hours for tracking updates to appear after the shipping label has been created.
6. Incorrect or Incomplete Shipping Address
You are responsible for providing a complete and accurate shipping address at checkout.
Rosy Health & Fashion Inc. is not responsible for delays, failed deliveries, lost packages, or returned orders caused by an incorrect or incomplete address provided by the customer.
If an order is returned to us due to an incorrect address, failed delivery attempt, or refusal of delivery, the customer may be responsible for any reshipping fees or additional costs.
Please contact us as soon as possible at : customerservices@rosyhf.com if you notice an error in your shipping address after placing an order. We will do our best to assist you, but we cannot guarantee changes once the order has been processed or shipped.
7. Lost, Delayed, or Damaged Packages
Once an order has been transferred to the shipping carrier, delivery timing and handling are managed by the carrier.
If your package is delayed, lost, or appears damaged during delivery, please contact us at customerservices@rosyhf.com with your order number and relevant details. We will review the situation and, where appropriate, assist you with the carrier claim process.
If your package arrives visibly damaged, please take photos of the packaging and products immediately and contact us within 48 hours of delivery.
8. Delivery Confirmation
An order may be considered delivered once the carrier tracking information confirms delivery to the address provided at checkout.
Rosy Health & Fashion Inc. is not responsible for stolen packages or packages misplaced after confirmed delivery. We recommend selecting a secure delivery address where someone is available to receive the package.
9. Local Pickup or Local Delivery
If local pickup or local delivery is available, the option will be displayed at checkout or communicated directly by Rosy Health & Fashion Inc.
Local pickup or local delivery arrangements must be confirmed in advance. Additional conditions, locations, or delivery fees may apply.
10. International Shipping, Duties, and Customs
Where international shipping is available, customers are responsible for any customs duties, taxes, import fees, brokerage fees, or other charges imposed by the destination country.
Rosy Health & Fashion Inc. is not responsible for delays caused by customs authorities or for packages refused due to unpaid duties, taxes, or import fees.
Customers are responsible for ensuring that products ordered are permitted for import into their country.
11. Shipping Restrictions
Some products may be subject to shipping restrictions due to product type, destination, carrier policies, health and safety requirements, or applicable laws.
We reserve the right to cancel or modify an order if shipping restrictions apply. If this occurs, we will notify you and issue a refund where applicable.
12. Multiple Shipments
Depending on product availability, supplier arrangements, warehouse location, or order size, items in the same order may be shipped separately.
If your order is shipped in multiple packages, you may receive separate tracking numbers.
13. Pre-Orders or Backordered Items
If an item is on pre-order or backorder, the estimated shipping timeline will be communicated on the product page, at checkout, or by email where possible.
If your order includes both in-stock and backordered items, we may ship items together once all products are available, or ship them separately at our discretion.
14. Changes to This Shipping Policy
We may update this Shipping Policy from time to time to reflect changes in our shipping practices, carriers, service areas, or legal requirements.
The updated version will be posted on this page with a revised “Last updated” date.
15. Contact Us
If you have questions about shipping, delivery, or tracking, please contact us:
Rosy Health & Fashion Inc.
Email: : customerservices@rosyhf.com
Website: rosyhf.com/contact
